The tag such as Flag and Favorite are missing when opening a ticket.
SAP Cloud for Customer.
Reproducing the Issue
Go to the Service work center.
Go to the Tickets view.
Search and open ticket LMN (where LMN represent the ticket id).
You can see at the header of ticket, the tag such as Flag and Favorite are missing.
You can enable or disable the feature based on your requirements under the Company Settings.
On the top right, click on the Settings option.
Once settings screen is open further click on the Company Settings.
Here, under the General tab you have option to enable/disable feature such as flag and favorite either at Company or Business Role level.
On enabling the flag and favorite click on save and logout.
Login again to the system and go to the Ticket work center view.
Now on opening ticket LMN, you can see the flag and favorite available at header of ticket.
Tag, Flag , Favorite , KBA , company settings , ticket header , SRD-CC-FED , Feeds , LOD-CRM-SRP , Service Request Processing , Problem