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2915112 - XSACockpit - Could not read organizations: (502) - Our records indicate that your user does not have an XS Advanced organization

Symptom

While trying to reach XSA Cockpit with XSA_Admin user the following error:

XSA_Cockpit_Organizations.PNG

"Could not read organizations: (502)"
"Our records indicate that your user does not have an XS Advanced organization."
"Please contact your system administrator to request permission for an organization"

You check XSA Cockpit application logs as per KBA: 2916058 - How to get XSA Cockpit logs from XSA. You migh show following similar entries:

[...]
OUT 10.29.250.79 - - to <hostname>:<port> "GET /resources/~<...>~/cockpit/core/feedback/messagebundle_en_US.properties HTTP/1.1" 200 sent 1634 in 1 by <...>
[...]
OUT 10.29.250.79 - - to <hostname>:<port> "GET /ajax/getCfOrganizations HTTP/1.1" 502 sent 0 in 153 by <...>
[...]
OUT [cockpit] org.apache.http.impl.client.DefaultRequestDirector WARN Authentication error: Unable to respond to any of these challenges: {}
ERR [cockpit] com.sap.cloud.cockpit.core.common.GetCfOrganizationsCall ERROR Failed to get cf organizations
ERR com.netflix.hystrix.exception.HystrixRuntimeException: com.sap.cloud.cockpit.core.common.CfOrganizationsDAOImpl failed and no fallback available.
[...]
ERR Caused by: java.lang.IllegalStateException: com.sap.cloud.cockpit.backend.BackendResponseException: [401] Unauthorized
[...]
ERR Caused by: com.sap.cloud.cockpit.backend.BackendResponseException: [401] Unauthorized
ERR at com.sap.cloud.cockpit.core.paging.XsaPagingIterator.hasNext(XsaPagingIterator.java:72)
ERR ... 27 more
ERR [cockpit] com.sap.cloud.cockpit.core.hystrix.AjaxCallCommand ERROR Request failed: /ajax/getCfOrganizations returned HTTP 502.
[...]


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Environment

  • SAP HANA Extended Application Services, Advanced model
  • XSA Cockpit

Product

SAP HANA, platform edition all versions

Keywords

KBA , BC-XS-ADM , Admin Tools , BC-XS-SEC , UAA and Security for HANA XSA engine , Problem

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