SAP Knowledge Base Article - Public

2914608 - Follow Item Button No Longer Visible

Symptom

The Follow Item button is no longer visible, or no longer visible for some business roles.

Environment

SAP Cloud for Customer

Reproducing the Issue

The issue will happen throughout several BOs. As example, we are looking at opportunities.

  1. Go to the Sales work centre.
  2. Go to the Opportunities view.
  3. Open any.

Result: The Follow-Item button is not available.

missingFOLLOWbuttonKBA.png

Cause

The button was hidden either for the master layout or for a particular business role using the Settings.

Resolution

And Administrator or key user can control these settings.

  1. Click the User icon in the top right.
  2. Go to Settings.
  3. Go to Company settings.
  4. Select either the Master Layout or the relevant Business Role.
  5. For 'Disable Follow' select 'No'. 

If the setting has or 'Disable Follow' set to yes, the option will be disabled.

DisableFollow_KBA.png

You will now see the Follow Item button again.

FollowButton.png

See Also

SAP Help Portal: Define Company Settings

Keywords

Follow-item, follow, object, BO, missing, vanished, removed, no CT , KBA , LOD-CRM-OPP , Opportunity Management , AP-RC-UIF , C4C UI Framework , LOD-CRM-DVP , Dynamic Visit & Activity Planning (C4C) , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions