SAP Knowledge Base Article - Public

2913972 - I9 form Address fields getting pulled from Level 1 by default

Symptom

When I9 forms are generated ,the address fields are taken by default from Level 1 (corporate structure).

Need to change to another level.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

Complete Onboarding Process for a candidate.

Notice that the I9 form contains address fields from Level 1 

Cause

Expected behavior and can be modified.

 

Resolution

First , need to go to Superadmin>Account Options>filter key > ConfigurableI9AddressLevel> set the value to "true"

Second , remove the address fields mapping from Level 1  under superadmin > corporate structure > level prooperties like Divcode, Divstate , Divzip, Divcountry and recreate the fields without the key mapped.

Please note :  If we apply changes to the level structure , then the same gets reflected to all Compliance forms

Keywords

compliance forms address I9 , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem

Product

SAP SuccessFactors Onboarding 1911