SAP Knowledge Base Article - Public

2913962 - Error "An error was encountered during the conversion process. Please check your settings and try again in SAP Analytics Cloud (SAC)" encountered when save configuration during enable custom IDP n SAP Analytics Cloud (SAC)

Symptom

Customer configured Okta as IDP, after finished configuration, unable to login and got unauthorized error, then customer revert back to default IDP, and start configuring the Okta IDP as custom IDP again, account verification is successful, but when save the configuration, got error:

"An error was encountered during the conversion process. Please check your settings and try again in SAP Analytics Cloud (SAC)" .

After check the HAR trace, the below error is found:

{"message":"dberror(PreparedStatement.execute): 4232 - Adding a new provider user mapping failed: External user name X_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX already exists on provider ORCAHANAGWIDP.","stack":"","errorDetails":[{"message":"dberror(PreparedStatement.execute): 4232 - Adding a new provider user mapping failed: External user name X_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX already exists on provider ORCAHANAGWIDP.","bUIMessage":false,"bWarning":false}],"status":500,"bUIMsg":false,"bWarning":false}

But the IDP "ORCAHANAGWIDP" mentioned in the error is not the one customer configured.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.8.2

Reproducing the Issue

  1. Follow the help guide to configure custom IDP in the below URL:https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/3651184dad944aa2b361ad029a7a8cae.html?q=enable%20custom%20IDP
  2. When verify the account, got unauthorized error.
  3. Then Revert back to default IDP and can login successfully.
  4. Follow the steps in the guide and configure custom IDP again.
  5. Verify account successfully, but when save the configuration, got the error "An error was encountered during the conversion process. Please check your settings and try again in SAP Analytics Cloud (SAC)".

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud 1.0