SAP Knowledge Base Article - Preview

2913713 - Service Categories In Tickets Shows Numerical Values In Offline Mode

Symptom

Service Categories shows Numerical value instead of Description maintained in Released Service Catalogue.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Offline, Service Category, Numerical Value , KBA , data download rules , offline settings , AP-RC-UIF , C4C UI Framework , LOD-CRM-SRP , Service Request Processing , Problem

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