SAP Knowledge Base Article - Preview

2912515 - Upgrading SAP Contact Center from lower Support Pack releases to latest Feature Pack releases

Symptom

  • You are running on a lower release of SAP Contact Center and would like to upgrade to the latest, but would also like to know what are the best business practices before doing so
  • For example, you are running on Support Pack 7 and would like to upgrade to Feature Pack 15  "FP15" (which is as of this KBA, the latest release)
    • Should you perform a straight upgrade to FP16? or
    • Upgrade in a stepped or chronological manner, like SP7, SP8, SP9....? 


Read more...

Environment

  • SAP Contact Center 7.0
  • SAP Contact Center 7.0.7
  • SAP Contact Center 7.0.8
  • SAP Contact Center 7.0.9
  • SAP Contact Center 7.0.10
  • SAP Contact Center 7.0.11
  • SAP Contact Center 7.0.12
  • SAP Contact Center 7.0.7.13
  • SAP Contact Center 7.0.7.14
  • SAP Contact Center 7.0.7.15
  • SAP Contact Center 7.0.7.16

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, upgrade, support pack, best business practice, upgradation, upgrade, updates , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.