SAP Knowledge Base Article - Preview

2912515 - Upgrading SAP Contact Center from lower Support Pack releases to latest Feature Pack releases


  • You are running on a lower release of SAP Contact Center and would like to upgrade to the latest, but would also like to know what are the best business practices before doing so
  • For example, you are running on Support Pack 7 and would like to upgrade to Feature Pack 15  "FP15" (which is as of this KBA, the latest release)
    • Should you perform a straight upgrade to FP16? or
    • Upgrade in a stepped or chronological manner, like SP7, SP8, SP9....? 



  • SAP Contact Center 7.0
  • SAP Contact Center 7.0.7
  • SAP Contact Center 7.0.8
  • SAP Contact Center 7.0.9
  • SAP Contact Center 7.0.10
  • SAP Contact Center 7.0.11
  • SAP Contact Center 7.0.12
  • SAP Contact Center
  • SAP Contact Center
  • SAP Contact Center
  • SAP Contact Center


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, upgrade, support pack, best business practice, upgradation, upgrade, updates , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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