When trying to view forms from one or multiple candidates in Onboarding's Document Center an error appears in PDF generation for the candidate.
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
- Go to Onboarding > Document Center
- Search for the affected candidate
- Try to view any of his/her documents
- Erros will be shown
Note: while using Google Chrome it is possible that just a new blank window will open, but the form will not load as expected
This caused the forms got corrupted.
- Navigate to SuperAdmin > Manage HRData
- Search for the affected candidate and click on the same
- Click on HR Data PDF Files > find the form that is not loading properly in column "PDFFileId"
- Click on "Recreate PDF"
- Wait a couple of minutes and try to open/view the form again
For Support Engineers, please see Internal Memo
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