SAP Knowledge Base Article - Public

2911644 - RECIPIENT_NAME in email notifications

Symptom

The RECIPIENT_NAME tag in both standard and custom email notifications, appear as bold even without formatting the tag.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central: Workflows

Reproducing the Issue

  1. Trigger a workflow with email template having the tag RECIPIENT_NAME
  2. Email notification will have the recipient's name in bold:

Resolution

This is currently the expected behavior. If you want the name to not appear in bold, please raise an enhancement for the same: https://launchpad.support.sap.com/#/notes/2090228

Keywords

RECIPIENT_NAME, document mapping, custom email notification, email template, bold, formatting, workflow, employee central, recipient, notifications , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Bug Filed

Product

SAP SuccessFactors HCM Core 1908