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2911602 - Push Notification doesn't arrive to iOS client, despite it's successfully sent; "The APNS device token xxx is not valid for application <AppID>"

Symptom

Push Notification doesn't arrive to iOS client, despite the triggering shows that it's successfully sent.

In the SCPms logs the below messages are visible when the Push is being set to Debug logging/enabled detailed event logging:

Device token xyz is invalidated

Aborted sending the APNS notification for application appID to xyz due to inactive device.

Accepted APNS push request to application with a registration ID xxx.

The APNS device token xxx is not valid for application <AppID>

The push registration is deleted and will not be used again.

Please ensure that the mobile application notification configuration and mobile application are using the same APNS profile. The device must register for push again to receive notifications


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Environment

  • SAP Cloud Platform Mobile Services (SCPms)
  • iOS client 

Product

SAP Cloud Platform Mobile Services all versions ; SAP Mobile Services all versions

Keywords

ios, apple, push, notifications, fails, doesn't arrive, receive, apns, cpms, , KBA , MOB-CLD-PSH , Push Notifications , MOB-ONP-PSH , SAP Mobile On Premise Native Notifications , Problem

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