SAP Knowledge Base Article - Preview

2911451 - What is the Support Assistant feature and how do I use it to solve my issues faster?

Symptom

When using the Create an Incident application within the SAP One Support Launchpad, you may be presented with a dialog after you select a System and Product.

Below is the Support Assistant invitation dialog that is displayed for some products:

  • NewSApopUp.png

and below there is Support Assistant main screen:

SA_MainScreen.PNG

This article will explain the following:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP One Support Launchpad
  • Create an Incident / Report an Issue applications

Keywords

Support Assistant, guided customer experience, incident form application, create an incident, case management, support log assistant, products, guided customer help, guided answers, FAQ, F.A.Q. , KBA , sa sla ga , XX-SER-SAPSMP-SUP , Support Applications , How To

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