SAP Knowledge Base Article - Preview

2911443 - How to convert custom prompts with format PCM 8 kHz, 16 bit, Mono for SAP Contact Center use

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You have created custom prompts as per KBA 2485266
  • When testing you cannot hear the newly created prompts even though the logs you can see the prompts being played
  • How to create the prompts as per specifications


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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