SAP Knowledge Base Article - Public

2910840 - Min and Max Values fields are missing in Picklist Center

Symptom

When trying to edit or create picklist values inside Picklist Center, we are unable to see the min value and max value fields.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Picklist Center;
  2. Open the picklist you want to edit;
  3. Create or click to edit any picklist value;
  4. Can't find the min value and max value fields.

Cause

We have three possible causes for that:

  1. The visibility of the fields is set to not show in the Picklis-values object definition;
  2. The Picklist-values object is set as secured and the user does not have permission to see the min and max values fields;
  3. Some change was applied to the object Picklist-values and it didn't sync to Picklist Center.

Resolution

Considering that we have three possible causes for the issue, please make sure to do the below checks before reaching Customer Support.

Checking the visibility of the fields:

  1. Go to Configure Object Definition;
  2. Select Object Definition and the object Picklist Value;
  3. Search for the fields min and max value and review the details of them;
  4. The visibility needs to be set as "Editable" or "Read only" in order to see them.

Checking if there are permissions related to the fields

  1. Go to Configure Object Definition;
  2. Select Object Definition and the object Picklist Value;
  3. See if the object is set as secured;
  4. If yes, go to Manage Permission Roles;
  5. Open the role that grants the permission to view it for your user;
  6. Find the permission and confirm if there is not any restriction making the fields not visible.

If none of the above troubleshootings have solved the issue, please contact SAP Support team creating a ticket under the component LOD-SF-MDF-PKL.

The support team will be clearing the MDF cache and running the job MDF Object Definition to DB Sync, and this should make the fields available again.

Keywords

min value, max value, min, max, value, picklist center, not visible, missing, not showing , KBA , LOD-SF-MDF-PKL , Picklists , Problem

Product

SAP SuccessFactors HXM Core 1911