SAP Knowledge Base Article - Public

2909536 - Cryptic Email Text Body While Receiving an E-Mail


You receive an email from the ByD or C4C System and the email text body is cryptic and the expected attachment is gone.


  • SAP Business for ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

Send yourself an e-mail and check the e-mail you received. The e-mail text is cryptic, attachment missing.


Please check that your e-mail Subject does not contain special Characters such as @?!*&$£ etc.


Remove the special characters from the e-mail subject line.

Additionally ByD Only:

If you want to use an e-mail subject placeholder then valid placeholders enclosed in square brackets '[]' which map to the form message field only.


E-Mail Text Body, Attachments, Email , KBA , AP-RC-OUT , Output Management , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions