SAP Knowledge Base Article - Public

2909494 - The tenant is locked, please try again or contact your administrator error appears when logging into SAP Analytics Cloud partner tenant hosted on SAP data centers (NEO)

Symptom

The following error occurs when logging into an SAP Analytics Cloud (SAC) partner tenant hosted on SAP data centers (NEO):

    • Tenant is locked, please try again or contact your administrator.

    Environment

    • SAP Analytics Cloud (Enterprise) 
    • Partner tenant hosted on SAP data centers (NEO) only

    Reproducing the Issue

    1. Access SAP Analytics Cloud (SAC) partner tenant hosted on SAP data centers (NEO).
    2. Enter correct user credential which was working before.
      => Error "Tenant is locked, please try again or contact your administrator" appears.

    Cause

    • SAC partner test and demo tenants will be migrated to cloud foundry (CF) systems.
    • Existing tenants will be turned off and a document will be sent to the system owner and/or contact IT person.

    Resolution

    See Also

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    Keywords

    SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, partner, tenant, Neo, PLS, locked, login, logon, access, Neo has sunset with PLS, The tenant is locked, please try again later or contact your administrator , KBA , neo partner tenants are all being shut d , shut down can't access cannot get in , tenant is locked , error when logging into tenant , tenant locked out marked for removal why , out marked for removal why , and nobody can access , the tenant is locked, and nobody can acc , sac kba pls cloud - sac on aws , cloud td, analytics cloud pls cloud - sa , cloud pls cloud - sac on aws , tenant blocked sac , tenant locked sac sap , 6443 , the tenant is locked , not able to access sac tenant , sac tenant data issue , LOD-ANA-ADM , SAC Administration , Problem

    Product

    SAP Analytics Cloud 1.0