The following error occurs when logging into an SAP Analytics Cloud (SAC) partner tenant hosted on SAP data centers (NEO):
- Tenant is locked, please try again or contact your administrator.
- SAP Analytics Cloud (Enterprise)
- Partner tenant hosted on SAP data centers (NEO) only
Reproducing the Issue
- Access SAP Analytics Cloud (SAC) partner tenant hosted on SAP data centers (NEO).
- Enter correct user credential which was working before.
=> Error "Tenant is locked, please try again or contact your administrator" appears.
- SAC partner test and demo tenants will be migrated to cloud foundry (CF) systems.
- Existing tenants will be turned off and a document will be sent to the system owner and/or contact IT person.
- If you have any questions, please reach out to your partner manager or send an e-mail to SAP Test and Demo Development Licenses for SAP Partners.
- Alternatively, check your licenses, systems and orders using the SAP for me portal (What is SAP for Me? / SAP for Me is made for you overview).
- 2751671 - Where can you find partner resources for SAP Analytics Cloud (SAC) to learn, test, demo and sell it more effectively?
- 2626344 - Who is the SAP Account Manager for my company?
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, partner, tenant, Neo, PLS, locked, login, logon, access, Neo has sunset with PLS, The tenant is locked, please try again later or contact your administrator , KBA , neo partner tenants are all being shut d , shut down can't access cannot get in , tenant is locked , error when logging into tenant , tenant locked out marked for removal why , out marked for removal why , and nobody can access , the tenant is locked, and nobody can acc , sac kba pls cloud - sac on aws , cloud td, analytics cloud pls cloud - sa , cloud pls cloud - sac on aws , tenant blocked sac , tenant locked sac sap , 6443 , the tenant is locked , not able to access sac tenant , LOD-ANA-ADM , SAC Administration , Problem