SAP Knowledge Base Article - Public

2909305 - "Wrong ParentOptionId (more than one parent)" error when importing legacy picklists

Symptom

When attempting to import picklists in Picklist Management, an error message is raised stating the following: Error communicating with the server. Please contact customer support. Wrong ParentOptionId (More than one parent).

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Picklist Management
  2. Select “Import picklist(s)” and choose the desired .csv file
  3. Select “Yes” if picklists are new and “No” if they are not
  4. Click Submit
  5. Import fails based on the error message “Wrong ParentOptionId (More than one parent)”

Cause

Your file contains values under the “parentOptionId” column that belong to more than one picklist.

There is a known limitation that prevents Picklist Management from supporting more than one parent picklist referenced in a same import file.

Resolution

Please split your file into different ones based on the different parent picklists for which you want to add/update child values.

For example, if you have, in the same import file, records for which parentOptionId is set to 111 and 222 (values of picklist A) as well as records for which parentOptionId is 333 and 444 (values of picklist B), the import will fail. You will need to import separately the records that refer to each parent picklist for those changes to be successful.

See Also

Keywords

wrong parent, more than one parent, parentoptionid, legacy picklist, legacy picklists, cascading, child picklist, children picklists, parent picklists, picklist management, import , KBA , LOD-SF-PLT-PCK , Picklist Management Issue , Problem

Product

SAP SuccessFactors HXM Suite all versions