SAP Knowledge Base Article - Preview

2908064 - Identity Authentication: Could not find user xxx in mongo DB.


Corporate Identity Provider is configured for authentication in Identity Authentication, but authentication is failing.

The Troubleshooting log is showing the error below:

"Authentication error.User not found: xxx Caused by: Could not find user <> in mongo DB."



Identity Authentication


Identity Authentication 1.0


ids, Idp, corp user store, ias, mongodb, User not found, Authorization failed. Please check your user name and password, Login failed. Contact your Administrator, 401 Unauthorized, Wrong credentials , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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