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2907578 - Failed or missing users during IPS provisioning - User profile with email [<name>@<domain>] already exists

Symptom

While provisioning from Successfactors (SF) or any other source system to SAP Cloud Platform Identity Authentication service (IAS) or SAP Analytics Cloud (SAC) (target systems) entities are failed to synchronize. In the IPS job log such error messages can be seen:

"org.quartz.JobExecutionException: Cannot execute provisioning job in tenant context: <...> Caused by: com.sap.cloud.ips.connector.exception.ProvisioningRuntimeException: Error during execution on behalf of tenant with ID: <...> Caused by: com.sap.cloud.ips.runtime.exception.ProvisioningException: Executing delta load failed. Caused by: com.sap.cloud.ips.connectors.api.ConnectorException: Error during execution of the SF route Caused by: org.apache.camel.http.common.HttpOperationFailedException: HTTP operation failed invoking
{"errorMessage":"\nuser:<...>,\n\nsystem=Identity Authentication-target, \n\nerror=org.apache.camel.http.common.HttpOperationFailedException:
HTTP operation failed invoking https://<Tenant ID>.accounts.ondemand.com/service/scim/Users/<...>
with statusCode: 409, Response: User profile with email [<name>@<domain>] already exists,\n\ncontent=<hidden content>
- Set property ips.trace.failed.entity.content=true to display the content of failed entities\n"},"


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Environment

  • Identity Provisioning
  • Identity Authentication
  • SAP SuccessFactors
  • SAP Analytics Cloud

Product

Identity Authentication 1.0 ; Identity Provisioning 1.0

Keywords

IPS, Identity Provisioning, SuccessFactors, SAP Cloud, Analytics, no email, email, email address, User profile with email, already exists, e-mail, missing , KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IDS , Identity Authentication Service , LOD-ANA-AUT , SAC Authentication / Login , How To

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