SAP Knowledge Base Article - Public

2907115 - Crystal Report crashes when generating a huge number of PDF containing Thai characters with errr: "Access violation - code c0000005)"


Crystal report crashes with the following error when generating huge number of PDF :

Faulting module name: usp10.dll, version: 1.626.7601.23259, time stamp: 0x563905c7
Exception code: 0xc0000005


  • SAP Crystal Reports runtime engine or .NET Framework (64-bit) (
  • Windows 10 Enterprise 
  • Windows Server 2012 R2

Reproducing the Issue

  1. Create a crystal report with fields containing Thai characters. 
  2. Generate a huge number of PDFs  (4 or 5 per second) using  Crystal Reports runtime engine.
  3. Notice that crystal report crashes with error: "Access violation - code c0000005". 


The issue is currently under investigation by development team.


Workaround :

Copy the usp10.dll file from C:\Windows\SysWOW64\usp10.dll to C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64 folder.



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SAP Crystal Reports, developer version for Microsoft Visual Studio