SAP Knowledge Base Article - Preview

2907068 - "Failed to retrieve the cube for connection .... (ERROR: INF DSL 00000)" when trying to access a BW Query through Web Intelligence


  • Error: "Failed to retrieve the cube for connection .... (ERROR: INF DSL 00000)" in Web Intelligence document and other SAP Business Objects tools using the BICS interface.
  • In Information Design Tool, the following error is displayed when testing the connection: "Error: Provider Selection Object: Initialization Issue".



  • SAP BusinessObjects BI platform 4.2 SP5 Patch 11
  • Windows Server 2016
  • BW on HANA 7.50 SP16 


SAP BusinessObjects Business Intelligence platform all versions


INF DSL00000, BW query, "Error: Provider Selection Object: Initialization Issue, BICS Interface, Webi, refresh, refreshing, running, view, open. , KBA , BI-RA-WBI-BE , Back End/Server , BW-BEX-OT-OLAP-HIER , Using Hierarchies , Problem

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