SAP Knowledge Base Article - Public

2904970 - Unable to initiate onboarding process. [ErrorCode - 500; ErrorMessage- Pay_Frequency_code]

Symptom

  • Unable to initiate onboarding process. [ErrorCode - 500; ErrorMessage- Pay_Frequency_code].
  • Hiring manager is unable to initiate onboarding from Recruting side and receving an error with Pay_Frequency_code.
  • We are getting a error with Pay_Frequency_code mapping from Recruting to Onboarding.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Resolution

In RCM to Onboarding mapping for Job Offer, you cannot map Pay_Frequency_text to Pay Frequency. Remove this mapping and system will allow you to initiate a Onboarding from Recruiting.

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions