SAP Knowledge Base Article - Preview

2903937 - Simplified, product based incident categorization using Product Functions on SAP ONE Support Launchpad

Symptom

  1. You want to know which fields you need to first fill in to use the new Product Function structure and its dependencies
  2. You want to know if you still can directly enter a Component
  3. You want to better understand the current limitations of the new Product Function structure
  4. You want to know for which products you can use the new Product Function structucture


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Environment

  • SAP ONE Support Launchpad - Incident Form
  • Release Date: August, 22nd 2020 
  • Upload of additional products:
    • August, 22nd 2020  
    • November, 23rd 2020
    • January, 20th 2021
    • March, 29th 2021

Keywords

support assistant, guided customer help, tree, incident wizard, form, create incident , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , How To

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