In the external career site, when candidates try to upload the resume or cover letter from Google Drive they receive one of the following error messages:
"File upload is not permitted due to security risk"
“The file type of <file_name> is not supported for attachments”
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Successfactors Recruiting, external career site,
Reproducing the Issue
Create a Candidate profile in your external career site which has Mobile Apply Enabled and that has the option "Enable Upload of documents from Google Drive" under Manage Recruiting Site.
And, when you try to upload the resume, by clicking on "Upload from Google Drive"
You will receive an error "File upload is not permitted due to security risk" or “The file type of <file_name> is not supported for attachments”
This is a known issue.
Our Engineering team is aware of this issue and is working on a fix for the same. We will update this KBA with the tentative dates of the fix.
Meanwhile use the other two methods of upload :
- Upload from Device
- Upload from Dropbox
Also, if you want the end users to not use this option of Google drive until the fix is rolled out, you can have the following setting disabled :
Admin Center -> Manage Recruiting Site -> Uncheck the option
Career site, Resume, Google Drive, File upload is not permitted due to security risk, The file type of <file_name> is not supported for attachments, RCM-84415, SFRE-24113 , KBA , LOD-SF-RCM , Recruiting Management , Problem