You have a workflow rule which condition uses the Matches Pattern operator, comparing a description field with a text value, however you notice that the workflow rule does not trigger when the text condition is met.
SAP Cloud for Customer
When using a condition with the Matches Patter operator, comparing with a description field with a text value, it is required to add the value followed by an asterisk * in the workflow rule configuration.
Once you add the asterisk * in the text value condition, the workflow rule will trigger as expected in the system.
Workflow Rule; Description; Matches Pattern; Description; Condition; Does not Trigger; Not Working; C4C; Service; Ticket; , KBA , LOD-CRM-WKF , Workflow , How To