SAP Knowledge Base Article - Public

2901028 - Error: Action Destroy Not Permitted


When attempting to delete an individual customer with status In Preparation, an error occurs.

Error: Action Destroy not permitted.


SAP Cloud for  Customer

Reproducing the Issue

  1. Go to Data Protection and Privacy work center
  2. Click on Personal Data Removal view
  3. Select All Private Accounts
  4. Filter for the account and select it
  5. Note: Status is in Preparation
  6. Click on Remove Data
  7. Click on Delete
  8. Click on Yes
  9. Click on Common Task view
  10. Click on Administer Data Removal Runs
  11. Select the relevant run ID
  12. Click on Schedule
  13. Select Start Immediately
  14. Click on Save and Close


Data Destroy was supposed to remove regular non-marketing lead business partners.These business partners are activated via determination when created on the regular channels. It is rather the exception to have non-marketing lead business partners with status In Preparation. For that reason, Action Destroy didn't allow a precondition status of In Preparation.


The solution is to set the status to obsolete before scheduling the removal run.


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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002