SAP Knowledge Base Article - Public

2900581 - Several queries in one incident - SuccessFactors

Symptom

You have described several issues in one incident.

Environment

SuccessFactors - all modules.

Reproducing the Issue

More than one issue/request raised in one SAP incident.

Cause

This impedes the solution process because these issues/questions have to be handled by different incidents.

Resolution

Each Issue/Request needs to be handled in different incidents. Please, Open a new incident for each error or topic.

In case you have multiple questions, please evaluate to use the Chat support channel or the Schedule and Expert support channel.

See Also

Several issues in one incident are:

  • Different Errors from the Original raised;
  • Different Requests from the Original raised;
  • Issues in different Instances;
  • Original issue does not happens anymore and another issue is happening;
  • One more question.

Keywords

SuccessFactors; Several issues in one case; Multiple issues; Multiple errors; Multiple problems; HCM Suite, HXM Suite, modules, several , KBA , LOD-SF-EP , Employee Profile , LOD-SF-INT , Integrations , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1908