SAP Knowledge Base Article - Public

2900557 - Postphv integration did not run for candidates - Onboarding

Symptom

  • Candidates is stuck in New Employee Step and audit log shows that postphv intergration script did not run.
  • Candidate are not able to move forward from New Employee Step.
  • Postphv integration script didn't ran for candidate after New Employee Step.
  • How to manually run Phosphv integration script.

Environment

SAP SuccessFactors Onboarding

Cause

Candidate OCI record was not generated.

Resolution

  1. If candidate OCI record is not present, it could cause system not to run postphv integration.
  2. Create a candidate OCI record manually. 
  3. Once OCI record is available in the system, open a SAP support case.
  4. SAP support engineer will work with Operation team to run the postphv integration script manually.

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions