SAP Knowledge Base Article - Preview

2899458 - Remote Service Delivery without SAP Solution Manager


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

You want to request a Remote Service as part of your support service contract and your Solution Manager system is not ready for Remote Service Delivery according to note 2253047, or you don’t have a Solution Manager system in your landscape or SAP Focused SAP system.



  • SAP Solution Manager 7.2
  • Focused Run 2.0
  • Focused Run 3.0


SAP Focused Run 2.0 ; SAP Focused Run 3.0 ; SAP Solution Manager 7.2


SAP Solution Manager, remote service delivery, RSD, OSD, ARSD, technical preparation, Service Delivery Readiness, FRUN; BOBJ , KBA , SV-BO-REQ , Request for Remote Service , SV-SCS-SDC-SSP , Service Guided Preparation Step in SAP ONE Support Launchpad , Problem

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