User A receives Approval Notification for user B's Sales Quote. User A is not a substitute for user B.
SAP Sales Cloud
Reproducing the Issue
- Go to the Sales workcenter.
- Go to the Sales Quotes view.
- Open any Sales Quote with Approval Process set up for user B.
- Submit for Approval.
- User B is listed in the Approval facet and user A gets a notification.
User A is assigned to user B for Notification of Delegates, defined in Administrator > Notification of Delegates. This does not get listed in the Delegates workcenter.
If you don't want user A to receive the Approval Notification for user B, please remove it from Notification of Delegates.
Check Delegates in the Delegates view:
- Go to the Administration work centre.
- Go to the Delegates view.
notification, approval, process, delegates, substitutes , KBA , LOD-LE-CQP , Customer Quote Processing , Problem