When a Ticket is created in C4C and released to FSM, Ticket gets replicated to FSM and Service Call is created in FSM.
However, when checking in the Web Service Monitoring the inbound Confirmation Call is failing with the following error message:
HTTP response '401: Unauthorized' when communicating with HTTP response '401:
SAP Cloud for Customer
Password; FSM Error; 401; Access; Integration , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.