SAP Knowledge Base Article - Public

2898758 - Duplicate check pop up is not displayed in Manage Pending Hire screen when using Onboarding 2.0

Symptom

The duplicate check pop up for rehire scenario is not displayed in Manage Pending Hire screen when Onboarding 2.0 is used.

Environment

  • SAP SuccessFactors Employee Central
  • Suite Integration

Reproducing the Issue

  1. Navigate to Manage Pending Hire screen.
  2. Click on the user you wish to rehire.
  3. Enter all details in the 'Identity' section and click on 'Continue'.
  4. Next section is displayed without showing the duplicate check pop up

Cause

This is an expected behavior in Onboarding 2.0.

Resolution

  • This is an expected behavior in Onboarding 2.0.
  • Onboarding 2.0 supports 'Rehire with new employment' only. In Onboarding, there is a rehire tile where there is an option to select whether the user is a 'Rehire' or a 'New Hire'.
  • If user is a rehire, then the option 'Onboard as Rehire' should be selected and if the user is new hire, then the option 'Onboard as New Hire' should be selected.
  • Since the selection is already done on the onboarding side, there would not be any pop up on the 'Manage Pending Hire' screen.

See Also

https://help.sap.com/doc/205384486bba47da966eb199756bd79b/1911/en-US/Onboarding_2.0.pdf

Keywords

ECT-120627, manage pending hire, duplicate match, rehire, accept match, rehire with new employment , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , How To

Product

SAP SuccessFactors HXM Core 1911