SAP Knowledge Base Article - Public

2897102 - Benefit auto enrollment job results show: Error ligible,Save Failed, Batch Execution Fai

Symptom

In execution manager dashboard, the benefit auto enrollment job shows below response and fails to update/create benefit enrollment for such employee:

Error ligible,Save Failed, Batch Execution Fai

Environment

SAP SuccessFactors Employee Central: Employee Benefits

Reproducing the Issue

Run benefit auto enrollment job > check execution manager dashboard results file > you can see  error in results as - Error ligible,Save Failed, Batch Execution Fa

Cause

This type of issue occurs for benefits with payroll integration = Yes.

When the auto enrollment job runs the 'Recurring Deduction' and 'Recurring Information for Benefit Integration' object gets created and then 'Benefit Enrolment' object will be tried to create, in case of exception during enrolment creation, the system do not roll back the created 'Recurring Information for Benefit Integration' object, causing the orphaned integration object and this error when you try to modify enrollment at a later stage.

Resolution

Workaround: Customer would need export and find 'Recurring Information for Benefit Integration' with no benefit enrollment ID within it and delete them manually and run the auto enrollment job again.

Engineering is meanwhile working for an enhanced behavior within the product via engineering ticket #BEN-5012 which will be made available in coming releases. Please track BEN-5012  in release summary for knowing exact delivery of this functionality.

Keywords

BEN-4845, BEN-5012, b1911, Recurring Information for Benefit Integration, ligible Save Failed Batch Execution Fa , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HXM Core 1911