You have issued serial numbers in your stock to customer via a Sales Order. You expect the customer information to be updated in the Account field of the relevant Registered Product automatically but the system does not update the account information.
SAP Business ByDesign
Reproducing the Issue
- Go to Service Entitlements work center.
- Navigate to the Registered Products view.
- Search for the serial number you have issued to your customer and select it.
- Choose the Edit button.
You can see that the Account field under the General tab is empty. You expect the details of Account to which the serial number was issued to be updated here.
You have not released the outbound delivery against which the serial number is issues. The Release Status of the outbound delivery is Not Released.
You have to release the outbound delivery in which the serial number is present. Follow the below given steps to do so.
- Go to Outbound Logistics work center.
- Navigate to Outbound Deliveries view.
- Search and select the relevant outbound delivery.
- Choose the Release button.
Once the above steps are performed you will be able to see that the Account information is updated in the Resisted Products.
If your outbound delivery is released and Account Id is still not being updated in the Registered Products please refer the KBA : 2839280 - Account Details Missing In Registered Product.
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