SAP Knowledge Base Article - Preview

2895349 - Cannot logon to IAS Administration Console with valid logon identifier and password

Symptom

Logon to the Identity Authentication Service (IAS) Administration Console is failing with error: Sorry, we could not authenticate you. Try again. Using the forgot password link allows to reset the password and login. However, logging off and trying to logon again the same error is shown as previously. Only a password reset allows login again for just one user session.

The Troubleshooting log is showing the following error:

User authentication failed. Reason: Used logon identifier is not allowed; Identifier: [ <logon_identifier> ]


Read more...

Environment

SAP Cloud Platform Identity Authentication Service

Product

Identity Authentication all versions

Keywords

IAS, logon, login, Used logon identifier is not allowed , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.