SAP Knowledge Base Article - Preview

2895347 - From Field is Not Automatically Filled When Sending an E-Mail From a Manually Created Ticket

Symptom

When creating a new E-Mail from a manually created Ticket, the From field stays empty.

The expectation is that the E-Mail address from the assigned Service and Support Team is taken over as Sender Address.


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Environment

SAP Service Cloud

Product

SAP CX SERVICE ML all versions ; SAP Service Cloud all versions

Keywords

From Sender Blank Manual Ticket , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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