SAP Knowledge Base Article - Public

2892618 - E-Mail Notifications Link For Failed Workflows Opens the System on Start Page, Rather Than leading to the Screen of the Failed Workflow


The link in e-mail notifications about failed workflows opens the system on the start page, rather than leading to the detailed screen of failed workflow directly.


SAP Cloud for Customer

Reproducing the Issue

[Enter your Reproducing the Issue here...]


For Failed Workflow Rule type of Task, this is a limitation. Currently in the email sent for failed workflow rules, there will be two links -

  1. Link to Notification UI with these failed rules. Clicking on More Link gives detail of the instances for which this was generated. This works fine.
  2. Link to open the detail object directly (Should open detail object same as More Link) - This does not work.

Specifically for Failed Workflow Rules, the More link opens a Modal Dialog which shows all the instances for the specific failed workflow rule. For other type of objects (approvals, Tasks etc), this would navigate to relevant TI/details page.


Currently this is a limitation from our side (opening Modal Dialog directly). The workaround here is to open the first link and navigate to the More button directly for the failed workflow notification.


KBA , LOD-CRM-WKF , Workflow , Problem


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