Customer is called back by a callback queue, shown an internal A-Number
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Callback, CBR, internal, queue, forward, call back , KBA , CRM-CCI , Contact Center Infrastructure , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.