SAP Knowledge Base Article - Public

2891760 - Issue to sync Recruiters - Error message getPersonUUID

Symptom

Some recruiters are not getting synchronized between RCM and RMK. The configuration is correct and some users syncing normally, but others are getting ignored and Export Automated Process Logs, in Command Center v2, shows the following message:

<site>XXXXX</site>
            <result>FAILED</result>
            <result-msg>NullPointerException: while trying to invoke the method java.lang.String.equals(java.lang.Object) of a null object returned from com.jobs2web.users.utils.recruitersync.AtsRecruiterWithPersonUuid.getPersonUUID()</result-msg>

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

After the Recruiter sync is completed, some recruiters with the correct permissions are not getting created on the RMK side and therefore cannot access the Career Site Builder. The configuration is correct and other users syncing as expected.

Cause

This error is linked to a missing value on their Employee Profile, the unique immutable ID or perpersonUUID.
You can read more about it on this EC KBA: https://launchpad.support.sap.com/#/notes/2504068

While this value is not related to RMK, the Recruiter sync will fail for users who don't have it on their profile.

Resolution

A Provisioning job needs to be run once, either by an implementation partner or by support. You will find Manage Scheduled Jobs The job is called 'Initialize per person immutable id' :



Don't schedule the job, simply run it once (Run It Now option). Once it's completed, the next Recruiter sync will not show the error anymore and all the users should appear in Command Center. 

See Also

2504068 - Check Tool: Null or Empty Per Person UUID (NullOrEmptyPerPersonUUID)

Keywords

Recruiter sync, UUID, error, Site Maintenance Viewer, Export Automated Process Logs, CSB, Career Site Builder, Manage Scheduled Jobs , KBA , LOD-SF-RMK-CC , Command Center , LOD-SF-RCM-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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