SAP Knowledge Base Article - Preview

2890824 - Setup.exe and setupengine.exe disappear in Windows task manager right after executing the installation. - SAP Information Steward / BI 4.2

Symptom

  • Upgrade Information Steward after successfully upgrading Data Services.
  • Attempt to install a hotfix after upgrading to SAP BusinessObjects Business Intelligence 4.2 Support Pack.
  • There is no reaction after double-clicking the setup.exe
  • In Windows task manager, setup.exe and setupengine.exe disappear right after executing the setup.exe file.
  • Issue still appears even when operating system administrator user account / 'Run as Administrator' option is used.
  • setupengine reflects the below errors / lines:

    --------
    GetInstallEntryProductRevisionedId(): no install entry found with id: product.boe64one.patch-<x.x.x.xhfx-core-32>
    Product detection:
    Product installed: false
    Product installed at higher revision: false
    Product installed at current revision or higher: false
    Product installed at lower revision: false
    Falling back to install mode.
    Installed SetupEngine is newer. Relaunch required.
    --------


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Environment

  • SAP Data Services 4.2 
  • SAP Information Steward 4.2
  • SAP BusinessObjects Business Intelligence 4.2
  • Windows Server O/s

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP Data Services 4.2 ; SAP Information Steward 4.2

Keywords

BusinessObjects Business Intelligence, BI, hotfix, patch information steward, data services, setup.exe, setupengine.exe, setup.engine, task manager, disappear setupengine.log Relaunch GetInstallEntryProductRevisionedId(): no install entry found with id , KBA , EIM-DS-DEP , Deployment, Installation, Upgrade , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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