SAP Knowledge Base Article - Preview

2890260 - BI CMS crashes during/after upgrade (SessionCreatorHelper::FailoverSession in log)


  • Central Management Server (CMS) crashes whilst, or after, an upgrade on a clustered environment
  • With CMS tracing enabled (see KBA 2554558) the following message appears either at, or close to, the end of the logs:
    (SessionImpl_Helper.cpp:736) SessionCreatorHelper::FailoverSession -- Failover logon (successful assumption of ownership) increases refcount from 0 to 1 for session [<number>]



  • SAP BusinessObjects Business Intelligence Platform (BI 4.2 SP05)
  • Windows
  • Clustered Environment


SAP BusinessObjects Business Intelligence platform 4.2


KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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