SAP Knowledge Base Article - Public

2890147 - Cannot Select User in Recruiting Team Field in a Job Requisition

Symptom

When adding an User to the Job Requisition Recruiting Team field, the user cannot be found.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. In Recruiting > Go to a Job Requisition
  2. In the Recruiting Team field, try to search for the user
  3. The user won't be found

 2020-02-07_11-01-55.png

Cause

  • There are two possible reasons for this scenario:
    • The User/Operator is not defined in the Recruiting Group
    • The Recruiting Group is not attached to the Recruiting Team field inside the Job Requisition template.

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Resolution

Confirm both scenarios mentioned in the Cause section.

Recruiting Group:

  1. In Admin Center > Go to Manage Recruiting Groups
  2. Find the respective Recruiting Group to add the user
  3. Click to Edit and add the user

Note: Confirm the User is being added, otherwise in case the wrong User is added, s/he will have access to Recruiting and all the respective Job Requisitions that are attached to this Recruiting Group.

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For more information about Recruting Groups, refer to KB article 2291548 - Working with Recruiting Groups in SuccessFactors Recruiting

Recruiting Team Field:

  • To perform changes in the Job Requistion template, you must have access to Manage Templates or engage your Partner/Implementation Team.
  • Refer to KB article 2728359 - How to set a Recruiting Group via Manage Templates

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  • After implementing the changes, you should be able to select the User in the Recruiting Team field:

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See Also

  • KB article 2291548 - Working with Recruiting Groups in SuccessFactors Recruiting
  • KB article 2728359 - How to set a Recruiting Group via Manage Templates
  • KB article 2725464 - When Selecting a User for the Route Map, Options are Not Reflecting Those Set in Recruiting Groups

Keywords

sf, success factors, RCM, team, can't add user, can't find operator, missing user, cannot add role , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions