SAP Knowledge Base Article - Public

2889911 - Offer Approval : Comment is required to decline.

Symptom

When you decline a Candidate Offer, the comment field is showing as being mandatory in order to proceed. You cannot decline it until you specify comments. If you approve then the comment field is not mandatory.

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Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Generate an Offer approval for a Candidate, and send it for approval.
  2. As an Approver, try to decline the offer. 
  3. An error message appears "Changes failed. Comment is required to decline."

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Cause

In order to decline an Offer there should be a valid reason.

Resolution

This is an expected behavior. Please note that once an Offer Approval is declined, users will need to populate all the offer approval fields again to generate a new offer approval. There is no way to keep the modified information when generated the new approval.

See Also

 2081532 - Offer Approval - Recruiting Management

Keywords

Offer detail, reject. , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

Product

SAP SuccessFactors Recruiting all versions