SAP Knowledge Base Article - Preview

2889234 - Unable to close support incidents - SAP ONE Support Launchpad


  • No longer able to close an incident
  • Cannot close a support incident
  • Lost authorizations to close incidents in the portal
  • Could close incidents in the past now cannot
  • I do not have authorization to close the SAP OSS incident



SAP ONE Support Launchpad


KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-USR , User Administration , Problem

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