SAP Knowledge Base Article - Public

2887056 - Error "OData Service to GetToDoPanelInitializer Failed" Thrown When Accessing SF instance


When trying to access Admin Center, Home page or performing a search through the top search bar, you receive the error:

"OData Service getTodoPanelInitializer Failed, Error Status: error, errorThrown: Internal Server Error"


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log into SuccessFactors tenant
  2. Try to access the homepage
  3. Perform a search through the top search bar or, 
  4. Navigate to Admin Center


This issue occurs when the OData API metadata is outdated which can be caused due configuration changes or new SF Releases


  1. Please clear the cache from the browser you are opening SuccessFactors on:

    2087462 - How To Delete Browsing History and Cache of an Internet Browser - SAP SuccessFactors

  2. Perform the OData API Metadata Refresh as per the below KBA, close your browser and rerun the process - the error will be eliminated:

    2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud

  3. Run an MDF Object Definition to DB Sync job in provisioning and clear the MDF cache. **Partner or Support can assist with this**

    2589774  - MDF Object Definition to DB Sync


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SAP SuccessFactors HXM Suite all versions