- Customer is running AI_CRM_IM_UPDATE_FROM_SAP_WS report to update incidents from SAP to Solution Manager
- Customer is trying send incident to SAP.
- SOLMAN_INCIDENT_UPD application log is showing the error:
HTTP error 401 when sending data to SAP via destination SM_SP_<VAR customer id>_H
Message No. SOLMAN_SAP_BACKEND031
Data transfer to SAP via hTTP connection failed
SAP Solution Manager 7.20 SP08 or later
SAP Solution Manager 7.2
REFRESH_MESSAGE_STATUS , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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