You are accessing your Collection Cases in the system and you notice that Invoices type Credit Memo doesn't generate cases in the list.
SAP Business ByDesign
Reproducing the Issue
- Go to Receivables work center.
- Go to Collection Cases view.
- Search for the Credit Memo ID.
You cannot find the Case which refers to the Credit Memo that you are looking for.
The system doesn't generate a collection case for a Credit Memo Invoice, because this document is not intended for the customer to pay it. The Credit Memo usually is generated from an Invoice, or if created directly, refers to an Invoice.
Hence the Collection Case is already created to the original invoice and won’t be created again.
This is expected system behavior, as Credit Memos are not chargeable documents.
Credit Memo, Collection Cases, Invoice, Credit Note. , KBA , SRD-FIN-ACR , Receivables , AP-CI-CI , Customer Invoice , How To