SAP Knowledge Base Article - Public

2884676 - Country Picklist in Employee Referral is not Working

Symptom

‘Country’ drop-down does not populate when selected in ‘Refer Friend to Job’/’Track My Employee Referrals’.

Environment

SAP SuccessFactors Recruiting Management – All versions

Reproducing the Issue

  1. Go to Admin Center
  2. Go to 'Track my employee referrals'
  3. Click on the "Add Referral Now!" button

Or

  1. Go to Career
  2. Search for a Job
  3. Select the job you want to refer your friend to
  4. Click on 'Refer Friend to Job'

Outcome: The country drop down list is greyed out.

Cause

If there is a parent picklist configured in Picklist Center, but this is not defined in the Candidate Profile XML in Provisioning, the picklist will not populate in the drop-down list.

Resolution

Remove the parent picklist, as follows:

  1. Go to Picklist Center
  2. Select 'country' picklist
  3. Click on edit 
  4. Select remove parent picklist
  5. Log out and log in again

See Also

2767132 - The country picklist on the career site and add candidate function is blank

Keywords

KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions