SAP Knowledge Base Article - Public

2884257 - Unable to view W2 and W4 statements through Mobile Application

Symptom

W2 and W4 links are not opening via SuccessFactors Mobile application (iOS and Android).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Mobile Application

Reproducing the Issue

  1. Open SuccessFactors Mobile application
  2. Go to Employee Profile
  3. Go to Payroll Information
  4. Select "W2 Form" or "W4" option

Cause

Mobile application does not recommend using Pay features from Employee Profile (Hybrid Functionality).

When we refer to hybrid payroll feature it is the payroll when accessed from the profile side (Employee Profile > Payroll Information > W2/W4 link).

Resolution

The only supported version is using the Native feature, in which payroll is accessed via the main menu like the following screenshot:

 nativeFeature


This is also highlighted from the guide that:

"We strongly recommend that you don't enable Payroll Information access via Profile in SAP SuccessFactors Mobile app. It leads to the Payroll Information section as it’s configured in People Profile in Employee Central, and may contain links to nonresponsive services and forms, as they’re designed for desktop usage only.".

And also:

"We recommend not to enable Payroll Information access via Profile in SAP SuccessFactors Mobile app.".

Please see the overview of Mobile Pay Statement options here.

Keywords

W2 link, W4 Link, Payroll, Payroll Mobile, iOS, Android, recommended, suggested, standard, recommend, configure, native, menu, payroll, employee profile, people profile, hybrid, , KBA , LOD-SF-INT-MAS , SAP Payroll Mashups , Problem

Product

SAP SuccessFactors HXM Core 1911