W2 and W4 links are not opening via SuccessFactors Mobile application (iOS and Android).
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SuccessFactors Mobile Application
Reproducing the Issue
- Open SuccessFactors Mobile application
- Go to Employee Profile
- Go to Payroll Information
- Select "W2 Form" or "W4" option
Mobile application does not recommend using Pay features from Employee Profile (Hybrid Functionality).
When we refer to hybrid payroll feature it is the payroll when accessed from the profile side (Employee Profile > Payroll Information > W2/W4 link).
The only supported version is using the Native feature, in which payroll is accessed via the main menu like the following screenshot:
This is also highlighted from the guide that:
"We strongly recommend that you don't enable Payroll Information access via Profile in SAP SuccessFactors Mobile app. It leads to the Payroll Information section as it’s configured in People Profile in Employee Central, and may contain links to nonresponsive services and forms, as they’re designed for desktop usage only.".
"We recommend not to enable Payroll Information access via Profile in SAP SuccessFactors Mobile app.".
Please see the overview of Mobile Pay Statement options here.
W2 link, W4 Link, Payroll, Payroll Mobile, iOS, Android, recommended, suggested, standard, recommend, configure, native, menu, payroll, employee profile, people profile, hybrid, , KBA , LOD-SF-INT-MAS , SAP Payroll Mashups , Problem