Business rule not displaying element and field in dropdown for selection
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
SAP SuccessFactors HXM Suite
SAP SuccessFactors Employee Central - Business Rule
Reproducing the Issue
- Go to Configure Business Rule
- Base object > Job Information (or any other base object)
- in the THEN section (could also be in the if section)
- Attempt set > Job Information.XXXX to be equal to > Job Information.YYYY
- Blank options are displayed as shown in image below
Previously, Theming for Business Rule was hardcoded. In the latest release (1911) theming support in the field selection of the rule engine was enabled. That means, the colors are no longer hard-coded but determined by customer via Theme Manager Config.
The default behaviour is that: Disabled entries should be blurry (i.e. cannot be selected), however if customer had changed the "Text color - hover" to white, whereas it didn't have any effect in previous releases, in the latest release (1911), this leads to the white text color on white background for both disabled and active entries.
In other words, only customers who had the "Text color - hover" defaulted or changed to white are affected.
Engineering is working to ensure the default setting is not white text over white background for "Text color - hover"
- Change the color in the Theme manager under "Fine Tune" -> "Menus" -> "Text color - hover" to another color than white. thereafter the elements and fields entries can be seen again. and you will be able to clearly differentiate between Active and Disabled entries again.
- Here is a link a video to guide you: https://video.support.sap.com/SuccessFactors/SUCCESSFACTORS/SF_EMPLOYEE_CENTRAL_EC/2884086.mp4
No code fix is needed for this issue to be resolved. Instead, make the necessary theme configuration changes via theme export/import alternative as explained above.
Theme manager, Business Rule, Theming, element, field, cannot see fields in business rule, hover, color, disabled, 1911 , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , Problem