SAP Knowledge Base Article - Preview

2883911 - Troubleshooting email sending failures on SAP Commerce

Symptom

When an email fails due to reasons outside of the application, the logs are not indicative of what caused the issue. Usually, only the below will be visible in the application logs.

  • Sending the email to the following server failed : localhost:1024
  • Sending the email to the following server failed: smtp.office365.com:587
  • Sending the email to the following server failed : smtp.gmail.com:587


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Environment

Any supported Commerce version.

Product

SAP Commerce 1811 ; SAP Commerce 1905 ; SAP Commerce Cloud 1808 ; SAP Commerce Cloud 1811 ; SAP Commerce Cloud 1905 ; SAP Commerce Cloud 6.7 ; SAP Hybris Commerce 1808 ; SAP Hybris Commerce 6.7

Keywords

  • e-mail
  • console.log
  • mail.smtp.user
  • mail.smtp.password
  • mail.smtp.server
  • mail.use.tls 
, KBA , CEC-HCS-CCAZ-CZO , Customer Zone on Azure , CEC-COM-CPS , SAP Commerce , Problem

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